Great view, even better people

Join the family

Our model is unique. We believe that creative thinkers need to be plugged directly into our clients’ business. It makes better work for our clients.

The way we look after our people is unique. We believe that healthy, happy people work better for our clients. This is why we have been voted one of the Top 25 Best Places To Work Australia.

Also, we have awesome views.

Does that sound right for you? Join us.


Please send a copy of your CV to careers@theworkssydney.com

open positions

Senior Digital Project Manager

A fantastic opportunity for an experienced Senior Digital Project Manager to work on a top tier client across a leading digital transformation initiative with ongoing innovative digital and CX focused projects.

This Digital Project Manager role will support the delivery of digital customer experience projects from research, strategy and design through to delivery of final outputs, ensuring consistent client communication with all project stakeholders.

Main Duties

• Manage and oversee delivery of all digital projects
• Scope and plan projects in collaboration with production team, prepare briefs, cost estimations, project timelines and statements of work
• Resource management, including project planning and oversight
• Maintain strong client relationships and provide world class client service with project delivery
• Be a key client contact and manage the day to day relationship
• Manage various projects of varying complexity and budgets simultaneously, with on-time and on-budget delivery
• Review, monitor, assess and take action on potential project risks
• Ensure regular and accurate project and financial reporting
• Recommend best practices to enhance efficiencies in cost and process
• Test and review the output of projects for quality assurance and user experience
• Ability to translate technical information to non-tech people

Desired Skills and Experience

• Have at least 5+ years’ digital project management experience
• Experienced multiple full project lifecycles from business development to final delivery
• Excellent time and resource management – ability to manage multiple projects in parallel
• Accountability for budget or client revenue of $1M and higher
• Strong client facing and stakeholder management skills
• Knowledge and experience with a variety of project management methodologies
• Ability to oversee and manage multiple digital and CX focused projects
• Have a passion for digital innovation along with an understanding of the latest technology trends
• Digital Marketing understanding – Google Analytics/Adwords, social media
• Experience in CMS and marketing automation platforms would be a bonus
• Outstanding organisation, problem solving and communication skills and strong attention to detail

How to Apply:

Please send through your CV and a portfolio showcasing your design experience to careers@theworkssydney.com.

Junior Digital Project Manager

A fantastic opportunity for a switched on, ambitious and highly organised Digital Project Manager to work on a top tier client across a leading digital transformation initiative with ongoing innovative digital and CX focused projects.

This Digital Project Manager role will support the organisation and management of digital customer experience projects.

Main Duties

• Support the delivery of all digital projects
• Support the production team and Senior Digital Project Manager to scope and plan projects in collaboration with production team, prepare briefs, cost estimations, project timelines and statements of work
• Support with resource management, booking in and managing digital resourcing
• Maintain strong client relationships and provide world class client service with project delivery

Desired Skills and Experience

• Have at least 2+ years’ digital project management experience
• Excellent time and resource management – ability to manage multiple projects in parallel
• Great client facing and stakeholder management skills
• Knowledge of project management methodologies
• Ability to manage multiple digital and CX focused projects
• Have a passion for digital innovation along with an understanding of the latest technology trends
• Outstanding organisation, problem solving and communication skills and strong attention to detail

How to Apply:

Please send through your CV and a portfolio showcasing your design experience to careers@theworkssydney.com.

Senior Digital Producer

We have an exciting opportunity for a talented Senior Digital Producer or EP to join our award-winning agency and work on an enterprise level digital transformation initiative with ongoing projects.

As a Senior Digital Producer, you will be responsible for a large range of digital production and will be expected to manage projects to a successful and outstanding conclusion, whether producing the project yourself or guiding other members of the production team.

You will drive the agencies digital footprint by bringing innovative solutions to the table and support with new business alongside our strategy team, convincing existing and new Clients to drive work through all digital channels.

Main Duties

• Define, develop and deliver productions across a growing digital landscape which includes Mobile, Social Media, Websites, Microsites, Banners, eDM’s, applications, games, chat-bots, content generation and any other number of outputs
• Guide the wider production team including creative, designers and developers to ensure we have scoped the project correctly, developed timelines to deliver to and have the right resources assigned to produce a great result
• Lead production meetings with clients and/or third parties at all levels and arrange pre-production & production meetings
• Manage the production process throughout the project lifecycle – from discovery/brief inception and scoping through to creative concepts, design, technical build/integration and testing
• Write detailed project scopes – including developing functional specifications, project plans and effort estimates, project risks, interdependencies and assumptions for the successful completion of your projects
• Overall responsibility for quality control and project profitability
• Build great relationships with our clients so they see you and the agency as a guiding light for all their digital strategic direction
• Build great client relationships and deal directly with clients on production issues
• Propose, implement and manage new revenue streams by introducing and utilising new technologies and processes
• Ensure the team is motivated, challenged and rewarded
• Proactively share ideas and processes with the wider team

Desired Skills and Experience

• A minimum of 7 years digital production experience
• Previous agency experience
• A proven track record of delivering complex digital projects on time and to budget
• Proven client, and stakeholder management skills at the highest level
• Outstanding organisation, problem solving and communication skills
• Excellent time and resource management
• In depth knowledge of display advertising processes, including ad-servers and media schedules
• Ability to translate technical information to non-tech people
• A calm approach to stressful situations
• Ability to manage multiple projects in parallel
• A basic knowledge of coding languages and standards
• A passion for all things digital
• A great attitude and approach to our non-traditional agency

How to Apply:

Please send through your CV to careers@theworkssydney.com.

Data Analyst

We have an exciting opportunity for a Data Analyst to join our growing data team. As a Data Analyst you will work with our Data Strategist to idetify insights from customer data and channel activity, you will support, inform and guide major integrated campaigns and help guide strategy decision making for brand, value proposition and audience segments.

Main Duties

• Generate customer-insight using by connecting, integrating and interrogating disparate data sources
• Create holistic executive dashboards by pulling & distilling data from different sources/systems
• Support ad-hoc analyses to optimise the customer experience
• Supporting the execution of acquisition and retention campaigns
• Ensuring ongoing data integrity and managing any data inconsistencies
• Present data insights to internal teams and clients

Desired Skills and Experience

• Enquiring mind with a passion & aptitude for working with numerical customer data
• Thorough, inquisitive, innovative, ‘out-of-the-box’ thinking
• Strong analytical capability and the ability to interpret data and transform into meaningful conclusions and business recommendations
• Solutions-oriented
• Ability to translate complex data & concepts into business recommendations using simple commercial/marketing language
• Support client’s analytical needs using Google Analytics / Omniture / Adobe Analytics (or equivalent) to analyse web-traffic/behaviour
• Advanced Excel skills
• Experience of data visualisation tools (e.g. Tableau) and analytical tools (SQL Server, SAS, R – desirable)
• Degree with a large statistical / mathematical component

How to Apply:

Please send through your CV to careers@theworkssydney.com.

Social Media Manager

We are looking for a creative and strategic Social Media Manager to help grow our social media and social content portfolio and capabilities. In this role, you will create leading social-first campaigns and develop brilliant, integrated, socially focused strategies that lead to outstanding creative ideas, content, campaigns and results.

Main Duties

  • Manage social media advertising spend, set up, targeting, audience, management, optimization, reporting, set budgets & KPI’s and flighting
  • Management of campaign and day to day paid media amplification across channels
  • Social monitoring: maximising engagement & reach through proactive response to conversations & real time communications – taking community management and agile/reactive creativity to the next level
  • Create high quality, relevant social media content: copywriting, image and asset sourcing plus design conception
  • Plan and produce monthly content calendars and strategies that engage audiences
  • Measurement and reporting on engagement and campaign performance to provide insight on ROI to help formulate great creative insights and content optimisations
  • Maintain, moderate and engage social audiences
  • Engage and challenge media partners and clients to get to the best big idea up and then help channel plan its rollout so that creatives execute brilliantly
  • Supporting the Social Media Strategist in delivering award winning multi-channel work
  • Help create strategy and help secure social influencer partnerships
  • Develop and maintain ongoing relationships with clients, and be accountable for effective, on-brief solutions
  • Delivering quick turn-around ideas to clients based on great insights
  • Deliver projects on time and on budget
  • Social listening: research and analytics, data mining to draw insights, product associations, competitor landscape, plus target audience analysis and identification
  • Stay up-to-date with current technologies and trends in social media, tools and applications

Desired Skills and Experience

  • Proven experience as a Social Media Manager (3-4 years experience desired)
  • Proven success in a client facing role within an agency
  • Deep knowledge of Facebook targeting and advertising including third party data sources, retargeting strategies and salesforce integrations
  • Experience in content strategy and creation
  • Proven Paid Social skill set, must be able to grow audiences and optimise Paid campaigns on social channels
  • Experience using Facebook Audience Insights, Ads Manager, Power Editor and Business Manager
  • Ability to manage multiple clients and projects simultaneously
  • Basic Photoshop skills would be an advantage

How to Apply:

Please send through your CV to careers@theworkssydney.com.

UX/UI Lead

We have an exciting opportunity for an experienced UX/UI Lead to join our award-winning agency and work across an enterprise level digital transformation initiative and ongoing projects. This is a great opportunity for a passionate UX & UI Designer to lead our UX/UI design and approach across a top tier client.

Main Duties

• Lead UX/UI and digital design projects from concept to development including wireframes, user stores, user journeys and visual design
• Design exceptional digital experiences based on best practice UX/UI principles
• Translate UX/UI design concepts into wireframes and prototypes
• Implement a user-centered design approach and rapidly test and iterate designs
• Lead and facilitate user testing and research sessions
• Prepare creative solutions that achieve brief objectives
• Present UX/UI design ideas and work to client
• Act as custodian for the client, ensuring work delivered responds to original brief objectives
• Clearly articulate rationales for design choices, responding constructively to feedback
• Remain current on client’s industry and digital landscape in general, sharing findings and expertise with client and team

Desired Skills and Experience

• Ideally 7 years plus years’ UX/UI design experience in an agency environment
• Extensive experience in using UX design best practices to design solutions with a deep understanding of mobile-first and responsive design
• Solid UX/UI design experience across complete digital environments
• Expertise in UX software as well as proficiency in Flash and Adobe Creative Suite
• Experience using DoubleClick and Sizmek platforms
• Great communication skills
• A working knowledge of HTML, CSS, responsive design and other web based technologies (ability to code to a professional level not required)
• Knowledge of current web standards and UI best practices
• A sound understanding of interaction design principles
• Visual ideation and prototyping skills
• Creative brainstorming skills

How to Apply:

Please send through your CV and a portfolio showcasing your design experience to careers@theworkssydney.com.

Digital Strategy Director

As a Digital Strategy Director at The Works, you will be responsible for driving and contributing to the strategic process across digital, CX and social. You will constantly challenge the status quo and create ideas/campaigns that drive deeper engagement for our client’s key target markets and aid senior clients in their digital transformation efforts.

Main Duties

• Leading key strategic projects across the client and discipline base
• Collaborate with existing agency planners in the areas of Brand Planning, Social Planning, Channel Planning, Data and CX
• Delivering high margin growth in digital and social work from existing and new clients
• Injects new ideas and thoughts to help the development of the strategic planning discipline
• Aiding creativity in the development of outstanding ideas (with a particular focus on digital innovation and its application)
• Working closely with Project Management and Creative to develop and sell strategy and great ideas
• Collaborate with the Head of Digital Production and Creative Technologist & Data & Analytics team to ensure we have the right team and processes to deliver on our ambitions
• Tracking and analysis of digital campaign performance and advise clients on campaign optimisation
• Educate internal and externally on digital best practice
• Responsibility in the development of brilliant case studies and award submissions, with particular emphasis on effectiveness submissions
• Lead new business prospecting on digital led clients
• Enthusiastically contribute to all new business pitches
• Architect and facilitator of digital strategic workshops
• Be a part of the thought leadership in the Australian market. Bring insights gleaned into the agency and share

Desired Skills and Experience

• Currently operating as a Senior Digital Planner or Strategist
• Solid experience in digital transformation initiatives, customer experience and social strategy
• Champion the customer voice / perspective within the communications planning

Digital Producer

As a Digital Producer, you will be responsible for the execution of digital projects, managing the process from brief to final output and beyond. You will enjoy working directly with our top clients, fostering valuable relationships, and promoting our ‘creatives on the forefront’ model. You are a stickler for detail, constantly delivering to agreed time and budget restraints. You drive the agencies digital footprint by bringing innovative solutions to the table.

Main Duties

• Manage productions across an ever-growing digital media landscape including websites, mobile, social media, display banners, rich media, eDMs and more
• Deal directly with clients on digital production – liaising with client, managing relationships, presenting, educating, negotiation, WIP, etc.
• Provide clear verbal and written briefings to the production team, ensuring optimal project delivery
• Creation of sitemaps, wireframes, functional specification documents and user flows
• Management of project resources, timelines and budgets
• Test and review the output of projects for quality assurance and user experience
• Work with the HODP to create and deliver digital training material across all internal departments
• Provide design and technology insights for the creative, strategy, production and project management teams throughout the agency
• Continually contribute to the improvement of systems, processes and procedures

Desired Skills and Experience

• A minimum of 5+ years digital production experience
• Previous agency experience, ideally within a digital or integrated agency
• A proven track record of delivering complex digital projects on time and to budget
• Proven client, and stakeholder management skills at all levels
• Outstanding organisation, problem solving and communication skills
• Excellent time and resource management
• In depth knowledge of display advertising processes, including ad-servers and media schedules
• Ability to translate technical information to non-tech people
• A calm approach to stressful situations
• Ability to manage multiple projects in parallel
• A basic knowledge of coding languages and standards
• A passion for all things digital

How to Apply:

Please send through your CV to careers@theworkssydney.com.

Creative Project Leader - SAD/GAD Level

The Creative Project Leader is responsible for the direction we take on their piece of business or project, in partnership with the agency Creative Partner. This job is about understanding the big picture on the business, building strong relationships internally and with clients, and ensuring the project management team deliver projects with excellence. It’s also being a strong proponent of our agency philosophy of ‘creatives at the forefront’ and showing your passion for great creative and digital work.

Main Duties

• Negotiates sufficient time and budget for the agency to do its best work
• Identifies creative opportunities in partnership with the Creative Partner
• Shows commitment and perseverance to deliver better work
• Is an effective and inspiring manager of creative project managers
• Inspires confidence in the broader agency team that projects are being well led
• Provides day to day project direction – ensures the whole team knows where we are, where we need to go and how we’re going to get there
• Has a thorough understanding of the clients business, consumers, competitors and challenges, and translates that into recommended direction
• Manages projects to ensure flawless delivery of projects on time and on budget
• Ensures client understands the creative development and production process
• Is a trusted business partner and advisor to the client, in partnership with the Creative partner
• Fosters strong professional and personal relationships with creative partners, creative leads and teams
• Has an effective and harmonious relationship with planners, helping translate information into insight
• Understands the commercial side of business – both ours and the clients
• Accurately forecasts and delivers income against that forecast
• Estimates accurately and negotiates effectively with clients
• Provides clients with commercially pragmatic solutions
• Keeps a close eye on projects to ensure overruns are minimised and opportunities to bill are maximised
• Seeks out new and additional projects to generate additional revenue
• Has a clear grasp of client finances, including rate card and retainer information

Desired Skills and Experience

• Currently operating as a Senior Account Director or Group Account Director, ideally from an integrated or Digital Agency
• Experience working on fully integreated campaigns, ATL, BTL & TTL
• Experience establishing and maintaining good relationships with business leaders
• Strong financial skills and retainer management to ensure delivery of financial targets
• Able to command attention for your point of view and inspire others to follow
• A strategic and creative thinker
• An effective communicator
• Calm under pressure and able to make astute decisions
• Skilled in relationship management – charismatic and emotionally intelligent
• An inspiring and nurturing manager
• Proactive and resourceful

How to Apply:

If you’re interested in the role, please send your CV and a covering letter detailing why you think you are the right candidate for the role to careers@theworkssydney.com.

Digital UX/UI Designer

As a Digital UX Designer at The Works your main goal is to develop creative executions and designs that exceed our client’s expectations. You will work in a collaborative team environment and across digital projects with Designers, Developers and Creatives and will be involved in all areas of the design process from concept development through to finished media.
We’re looking for someone with a strong passion for UX who can turn their hand different types of digital design projects and who enjoys working in a fully integrated environment.

Main Duties

• Lead or support UX/UI and digital design projects from concept to development including wireframes and visual design
• Prepare creative solutions that achieve brief objectives
• Present or assist in presentation of all creative and design work
• Act as custodian for brands, ensuring work delivered responds to original brief objectives
• Clearly articulate rationales for work, responding constructively to feedback
• Remain current on client’s industry and digital landscape in general, sharing findings and expertise with client and team
• Build strong relationships with Creative Partner’s and Project Manager’s, assisting them to deliver the best possible creative product

Desired Skills and Experience

• Ideally 3 years plus years’ design experience in an agency environment with strong digital design experience
• Proficiency in Flash, Adobe Creative Suite & UX/UI applications
• Experience using DoubleClick and Sizmek platforms
• An understanding of front end development and responsive design
• Hands on knowledge of best design practices (UX/UI)
• A good knowledge of coding languages and standards
• Great communication skills

How to Apply:

Please send through your CV and a portfolio showcasing your design experience to careers@theworkssydney.com.

CX Lead

We have a rare and exciting opportunity for an experienced CX Lead to join our award-winning agency and work across an enterprise level digital transformation initiative and ongoing projects. This is a great opportunity for a passionate CX Lead to drive CX-led thinking in the agency and lead CX research and design.

Main Duties

• Lead the development of a best in class governance framework and drive the subsequent roll out to client and other third parties
• Provide hands-on CX leadership for end-to-end client journey mapping
• Use research and research tools to gather insights and understand customer behaviours and needs, emerging technologies and trends
• Lead, facilitate and participate in collaborative client workshops
• Implement CX design principals and supporting CX rationale for design decisions
• Create and maintain a CX toolkit
• Create the project’s customer centric foundation to ensure that it delivers on its specific brand and business promises
• Iterate and refine project deliverables in line with Production Director
• Collaborate with wider teams to establish project goals, activities, deliverables and success KPI’s

Desired Skills and Experience

• Minimum 10+ years of customer centred design experience with a focus on digital and end-to-end experience design
• Exemplary design innovation and inventive problem-solving skills
• Experience in design research, prototyping and testing designs with customers
• Ability to use a variety of CX and UX tools
• Ability to lead client and internal collaborative workshops/meetings
• Exceptional people leadership abilities – lead, inspire and mentor
• Ideally have agency experience with either a strategy or design led background
• Customer insights from large and complex organisations servicing large scale customer bases would be a huge advantage

How to Apply:

If you’re interested in the role, please send your CV and a covering letter detailing why you think you are the right candidate for the role to careers@theworkssydney.com.

Junior Content Creator

Working with the Broadcast & Content team, we are looking for an enthusiastic, creative and flexible content creator to join our growing team. In this newly created role, no two days will the same, as you will be working on varying projects from editing online content, motion graphics, versioning TVCs, hype reels and case studies.

The ideal candidate will be proficient in post-production but also have a desire to learn and grow. Ideally with an understating of the production/shoot process too.

Desired Skills and Experience

• Skills in the full Adobe Suite specializing in Premiere & After Effects, with knowledge of Photoshop and Illustrator
• Great attention to detail
• Strong admin stills, working in a neat and tidy fashion
• A creative mind, always thinking of new and exciting ways to approach each project
• Strong technical knowledge of both software and hardware
• Ability to multi-task and work on more than one project in one day
• A collaborative approach, working with creatives and problem solving attitude, working with all areas of the agency where needed
• An understanding of camera and sound recording equipment
• Ideally 1-2 Years industry experience but would also consider switched-on graduates with work experience

How to Apply:

If you’re interested in the role, please send your CV and a covering letter detailing why you think you are the right candidate for the role to careers@theworkssydney.com.

Digital Designer

As a Digital Designer at The Works your main goal is to develop creative executions and designs that exceed our client’s expectations. You will work in a collaborative team environment and across digital projects with our other Designers, Developers and Creatives and will be involved in all areas of the design process from concept development through to finished media.

Main Duties

• Prepare creative solutions that achieve brief objectives.
• Present or assist in presentation of all creative and design work.
• Act as custodian for brands, ensuring work delivered responds to original brief objectives.
• Effectively manage the sourcing of creative assets including photos, ensuring they meet design needs within budget.
• Assist in preparation of style guides and design templates.
• Clearly articulate rationales for work, responding constructively to feedback.
• Remain current on client’s industry and digital landscape in general, sharing findings and expertise with client and extended team.
• Build strong relationships with Creative Partner’s and Project Manager’s, assisting them to deliver the best possible creative product within an acceptable budget and timeframe.
• Contribute to the team by being motivated and by motivating others.
• Manage your own training and development, utilising online tutorials, blogs and industry periodicals to ensure you have the appropriate skills for The Works clients & their future requirements.
• Proactively share ideas and interesting work, often from outside the agency, with creatives and other designers in the department, including print, to improve the overall output from Production.
• Participate in any face-to-face meetings including creative presentations and WIPs when requested by Project Management and Production team.
• Escalate creative issues or differences of opinion to Digital Design Director or Operations Director when they cannot be resolved through the regular approvals process.
• Contribute towards improving our internal processes by reporting back on current processes or situations as they arise.

Desired Skills and Experience

• Ideally 2 years plus years’ design experience in an agency environment with strong digital design experience
2 plus years design experience
• Proficiency in Flash and Adobe Creative Suite
• Experience using DoubleClick and Sizmek platforms
• A strong passion for layout and typography
• An understanding of front end development and responsive design would be an advantage
• Hands on knowledge of best design practices (UX/UI)
• Agency experience
• A good knowledge of coding languages and standards
• Great communication skills

Art Directors (All Levels)

We are currently looking for Art Directors at all levels to join our growing and award winning Creative team. We are very keen to hear from Art Directors with experience in digital, direct and customer experience.

In this role you be responsible for the development & execution of brilliant, integrated creative ideas. Your primary responsibility within your creative team will be for the visual elements of projects. You will also act as creative lead in an ongoing relationship with your allocated clients, accountable for effective, on-brief solutions.

Main Duties

• Concept development (with an ability to scamp)
• Creative execution and supervision across all channels including:
• Digital, Print, TV, Radio, Outdoor, Promotions/POS, Premiums, Collateral materials, Interactive mediums, Sponsorship & Experiential, Direct
• Client liaison regarding creative projects
• Successful delivery of creative solutions within established budgets, timeframes and on strategy
• Strong collaboration skills with fellow creatives and wider agency team members
• Develop thorough understanding of clients business and their competitive set
• Presentation skills, internally and with clients
• Ability to articulate vision, idea and objectives to suppliers and agency project partners
• Trouble shooting (as required)
• Guardianship of your brands values & guidelines
• Ability to successfully navigate and challenge a strategy

Desired Skills and Experience

• From a similar integrated agency or have similar experience
• Ideal background would be in Direct, Digital, CX & CRM
• A ‘doer’, motivated by getting things done and making sure they are!
• An excellent negotiator
• Solutions oriented
• A self-starter
• Great at upward and downward management
• Great at inspiring others

Copywriters (All Levels)

We are currently looking for Copywriters at all levels to join our growing and award winning Creative team. We are very keen to hear from Copywriters with experience in digital, direct and customer experience.

For this role you must love the craft of copywriting, have incredible attention to detail and should become the font of knowledge on your specific client/s. You will love creating great ideas that change people’s actions and realise opportunities for our clients.

Main Duties

• Creative execution and supervision across all channels including:
• Digital, Social, Print, TV, Radio, Outdoor, Promotions/POS, Premiums, Collateral materials, Interactive mediums, Sponsorship & Experiential, Direct
• Strong collaboration skills with fellow creatives and wider agency team members
• Develop thorough understanding of clients business and their competitive set
• Presentation skills, internally and with clients
• Ability to articulate vision, idea and objectives to suppliers and agency project partners
• Successful delivery of creative solutions within established budgets, timeframes and on strategy
• Guardianship of your brands values & guidelines
• Trouble shooting (as required)

Desired Skills and Experience

• From a similar integrated agency
• Ideal background would be in Direct, Digital, CX & CRM
• A ‘doer’, motivated by getting things done and making sure they are!
• An excellent negotiator
• Solutions oriented
• A self-starter
• Great at upward and downward management
• Great at inspiring others